The Federal Migration Service, or the Federal Migration Service, is an executive body responsible for implementing state policy in the field of resettlement of citizens. Russians who need to replace or obtain a passport, obtain a foreign identity card, obtain a residence permit and provide many other services come here. However, what if employees of an institution violate human rights? In this case, writing a complaint can be an effective way to eliminate the offense.
Heads of departments
Some Russians may simply not know that authorized persons working on their issues are going beyond their direct authority and breaking the law. Thus, employees of the Federal Migration Service do not have the right to make the procedures for replacing documents complex and endless, to find fault with incorrectly filled out forms, forms and applications without explanation, to refuse people to issue old-style international passports, etc.
You should begin your proceedings with a negligent peace officer in the office of his immediate superior. He must accept the complaint and, within 30 days, resolve the troubles by bringing the employee to disciplinary action in accordance with the Labor Code of the Russian Federation: reprimand, reprimand or dismissal.
Important! By presidential decree of April 5, 2021, the Federal Migration Service as an independent organization was abolished. Her responsibilities were assigned to the General Directorate for Migration, subordinate to the Ministry of Internal Affairs.
To resolve the conflict as effectively as possible, it is possible and necessary to seek justice in the territorial divisions of this supreme executive body. Their list is presented on the page MIA.RF/contacts/sites. These institutions cover entire districts and regions. Therefore, it is worth contacting here only when the head of the local FMS has ignored a person’s complaint and has not responded to it in any way.
Claims can be either delivered to the specified addresses by mail or brought in person. In the first case, the applicant will definitely need to transfer the message to the status of a registered item, accompanied by a receipt. This way you won’t have to worry about delivery of correspondence to the addressee.
Read the article on how to write a complaint to have it considered.
Writing a complaint to the head of the department
Often, circumstances develop in such a way that citizens who contact the Federal Migration Service to resolve any situations do not know about the violation of their rights. Thus, authorized employees of the Federal Migration Service go beyond their powers and violate current legislation by performing the following actions:
- deliberately delay the paperwork procedure;
- without explaining the reasons, they refuse to accept forms and applications, citing the incorrect completion of the forms;
- citizens are unreasonably denied old-style foreign passports, etc.
So, if a citizen nevertheless encounters one of the above situations, he has the right to file a complaint against unlawful actions of government officials. And, as in other circumstances, the first authority when contacting is the immediate supervisor. His responsibilities include receiving requests, as well as solving the problem situation within 30 days. At the same time, there are several ways to resolve the problem, namely, bring the employee to disciplinary action in accordance with the Labor Code of the Russian Federation:
- make a remark;
- reprimand;
- dismiss the offending employee.
Important! In accordance with the Presidential Decree of April 5, 2016, the Federal Migration Service as an independent organization ceased to exist. Now the performance of its functions is entrusted to the Main Directorate for Migration Issues. Moreover, this department is directly subordinate to the Ministry of Internal Affairs.
And it is to the territorial division of this supreme executive body that you should file a complaint in order to most effectively resolve the conflict that has arisen. A complete list of operating units is on the website of the Ministry of Internal Affairs.rf/contacts/sites. Entire districts and even regions are subordinate to these institutions. This means that it is necessary to write a complaint to this organization only if the head of the local FMS has not responded to the appeal in any way.
An application can be submitted to the manager either through a personal meeting or by sending it by mail. Moreover, in the latter case, it is necessary to use the status of registered shipment with mandatory notification of receipt. Only then will the citizen not worry about delivering correspondence to the addressee.
Internet communication
The MIA.RF/request_main page is essentially an electronic reception room in which citizens’ requests are received 24 hours a day in a remote format.
To your local office
The system indicates that digital applications can be sent to the previously mentioned territorial bodies of the Ministry of Internal Affairs, the list of sites of which is located at MIA.RF/contacts/sites. For example, to file a complaint with the main department of Russia in Moscow, you must:
- Find the corresponding item in the list (in this case, No. 1).
- Click on the active blue link.
- In the newly opened window, find the “Contacts” tab and select it (located penultimate on the right on the blue bar).
- In the gray “plate” that appears, stop at the 3rd column on the left and 1st line (“Reception of requests”).
After this, the user will be presented with instructions indicating the following provisions:
- The letter must contain complete, sufficient and truthful information both about the incident itself and about its participants.
- Failure to comply with the established rules (providing false information, using curse words, etc.) and abusing one's own right to submit a form may result in a fine.
- Registration of the application is carried out within 3 days, and its consideration - no more than 1 month. The consideration of particularly complicated cases may take up to 2 months, but the applicant will be notified of this by a special message.
- If the incident that occurs goes beyond the competence and responsibility of the territorial department of the Ministry of Internal Affairs, the claim is forwarded to the appropriate authority, of which the citizen is notified within 7 days from the date of acceptance of the application for processing.
Next, you need to click on the item “I have read the information” and go to the next page by clicking the “Submit an appeal” button. Here you will need to provide standard personal data and information about the incident, namely:
- Full name and position of the addressee, i.e. the head of the department to whom the electronic paper is written;
- own full name (the automatically selected item “individual” must be left unchanged);
- feedback method (e-mail or regular mail);
- telephone;
- status of the sender (citizen of the Russian Federation, foreigner, police officer, stateless person, etc.);
- region and administrative district;
- mention of previous appeals to other authorities (if any);
- text describing the situation.
The user is also offered the opportunity to attach images confirming the veracity of the information presented and increasing the chances of a quick resolution of the issue.
Important! Regardless of the regional administration chosen at the very beginning, the procedure for filing a claim will be carried out according to the same algorithm. In order for the electronic document to safely reach the required authority, it is enough to perform all the actions according to a simple analogy.
In the State Administration for Migration Issues
The previous action cannot always become a lever of pressure, the strength of which will be sufficient for a stagnant matter to move forward. For such cases, on the page MIA.RF/request_main there is an opportunity to file a complaint with the Main Directorate for Migration Issues (3rd point from the end). Here, the citizen will not need to waste time on additional mouse clicks, because he will immediately go to the already familiar instructions, and then to an electronic form with a standard filling procedure.
In the Ministry of Internal Affairs of Russia
Finally, the highest and last link in the hierarchy of addressees to whom a digital application can be sent is the Ministry of Internal Affairs with the divisions of its central apparatus. It is selected all on the same page (1 item from the beginning). The order in which the columns are filled out remains unchanged.
How to complain about illegal immigrants in Russia
The main requirement for migrants to be in the Russian Federation is to be in the country on legal terms. These can be work visas, patents, temporary residence permits, residence permits, migration cards, etc. Foreigners also need to have temporary registration in their territory of residence. Their presence in the country without these documents, as well as with expired documents, is illegal.
It is not necessary to wait for the moment when the authorities of the Main Directorate for Migration of the Ministry of Internal Affairs find illegal migrants; you can file a complaint with this body located at the migrant’s place of residence.
A complaint against illegal immigrants can be filed if:
- illegal stay of a migrant on Russian territory was discovered;
- the migrant has committed an illegal act;
- an illegal immigrant violated housing laws;
- the foreigner does not have a valid labor patent.
To report violations by foreigners, Russians can choose any of the options: notifying the local police officer, writing an application to the tax service, filing a complaint with Rospotrebnadzor or the prosecutor's office, or filing a complaint with the local Main Department of Migration Affairs of the Ministry of Internal Affairs.
Reception with the Ministers of the Interior
You can also meet with an authorized civil service employee in real time. To do this, you will need to choose one of the options available on the page of the Ministry of Internal Affairs of the Russian Federation/receptions-government agencies, and visit the institution in accordance with the established schedule.
Reception in the Moscow region
The official address for personal meetings and sending requests is Moscow, Nikitsky per., 3, 125009. Contacts:
- reference –,;
- duty department –,;
- helpline – (on issues of violation of the rights, freedoms and interests of the population by police officers).
Schedule:
- Monday, Tuesday, Thursday – from 10:00 to 13:00 and from 14:00 to 17:00;
- Wednesday – 10:00 to 13:00 and from 14:00 to 20:00;
- Friday – from 10:00 to 13:00 and from 14:00 to 16:00;
- 1st Saturday of the month – from 10:00 to 13:00.
Reception of the management staff of the State University for the Moscow Region:
- telephones –.8;
- address – Moscow, Durasovsky lane, building 11.
- graph – presented on page 50.mvd.rf/citizens/graph.
Reception in Moscow
To get an audience with high-ranking officials from the leadership of the capital’s State Administration, you need to use all available data:
- Numbers for inquiries – and 8 (495) 694-95-41.
- Address – Moscow, 2nd Kolobovsky lane. d. 6, p. 1.
- Schedule: Monday to Friday from 10:00 to 13:00 and from 15:00 to 18:00, on Tuesday until 20:00, on the 2nd Saturday of the month from 10:00 to 13:00.
- Registration is carried out on the basis of a personal appeal, letter, electronic application, available on the same page MIA.RF/request_main, or registration by telephone (operates from Monday to Friday from 10:00 to 13:00 inclusive).
Additional information indicating the persons receiving reception on each specific day is available at the link 77.mvd.rf/folder/6002640.
Reception in Russia
Located at Moscow, st. Sadovaya-Sukharevskaya, 11. Opens its doors to residents of the country on Monday, Tuesday, Thursday and Friday from 10:00 to 16:00, on Wednesday from 10:00 to 20:00, on the 1st and 3rd Saturday of the month from 10 :00 to 14:00. The contact telephone number for the office of Olga Yuryevna Vybornova, who is responsible for organizing the reception of individuals and legal entities, is. Autoinformer is available by number.
The leadership of the Ministry of Internal Affairs listens to the population from 10:00 to 13:00 in accordance with the schedule.
Other contacts
You can also find redress for unlawful actions of the Federal Migration Service through other communication channels. Firstly, we are talking about phone numbers:
- 8 – information autoinformer.
- 8, – free “hotlines” of the Ministry of Internal Affairs of Russia, created for calls regarding violations of the legitimate interests and rights of the population by police officers. You can also call here when the incident has the nature of a corruption offense.
- A list of subscriber hotline numbers that are part of the unified hotline system is MIA.RF/contacts/sites.
Secondly, to the main, and not to the local, postal address for sending correspondence (Moscow, Zhitnaya St., 16, 119991), you can send your own letter explaining all the nuances of the conflict that occurred if it is possible to do this via the Internet there is no person.
Prosecutor's office
The final stage of pre-trial conflict resolution is an appeal to this supervisory body, which is designed to monitor the activities of other organizations, institutions and services. There are also several ways to file a complaint.
Internet appeal
Available at eng.genproc.gov.ru/contacts/ipriem. Before you start filling out the form, it is strongly recommended that you read the text provided and, based on it, choose which way to resolve the situation will be the most optimal. Thus, if the Prosecutor General’s Office is appointed as the recipient, the period for consideration of the application may be delayed due to the workload of this structure with a large amount of work. If the addressee indicates one of the territorial divisions, the time of the proceedings will most likely be significantly shorter.
After this step, a simple form will open to the user. The columns here almost completely coincide with those included in the document submitted to the Ministry of Internal Affairs.
Important! It is impossible to contact the prosecutor's office without going through other, less powerful structures. Employees will definitely demand from the person factual evidence indicating that he has already applied to a number of authorities, but was ignored by them. The same applies to the electronic application, to which you will need to attach accompanying materials.
Personal hearing with the prosecutor
Another development of events is also possible - a person can go to the prosecutor’s office himself and tell the authorized person about the problem that has arisen at the Federal Migration Service or provide him with a picture of what happened in writing. This can be easily done in the following establishments:
- Local divisions (by region). In this case, you should first contact the interdistrict, then the regional, and only at the end (if there is absolute stagnation in the course of the case) - to the head prosecutor's office for the subject.
- Central Public Reception. Located at Moscow, Blagoveshchensky lane, 10. Opening hours: Monday to Thursday from 09:00 to 18:00 and Friday from 09:00 to 16:45. Phone – 8. You don’t need to sign up to get here.
How to make a citizenship request
During the period of fragmentation of the USSR into independent states, many citizens managed to obtain passports from several independent republics, for example, they went on vacation to Georgia and at the same time filled out the documentation.
If they are available, even if the originals are lost, it is permissible to restore the status of a citizen. To do this, you need to contact the Russian Embassy in the host country. As a rule, it is located in the capital, if the state is large, there are representative offices in different cities.
We recommend reading: Inn and ogrn in one certificate
The legislative framework
The procedure for submitting an application to any Office of the Federal Migration Service is regulated by the same regulatory legal acts that are valid throughout the country. This:
- Federal Law of May 2, 2006 N 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation”;
- Order of the Ministry of Internal Affairs of Russia dated September 12, 2013 No. 707 (as amended on December 1, 2016 No. 770);
- Order of the Federal Migration Service of Russia dated September 11, 2012 N 288 (as amended on January 19, 2015) “On approval of the Administrative Regulations for the provision by the Federal Migration Service of state services for registration of citizens of the Russian Federation at the place of stay and place of residence within the Russian Federation” (Registered with the Ministry of Justice Russia 04/02/2013 N 27963).
