How to stand up and sign up for the electronic queue to obtain a passport

Design rules

Registration for an appointment with a government agency is carried out according to the following rules:

• the citizen himself chooses the time that is convenient for him. The system can adjust the appointment time, it all depends on the work schedule of the department where the appointment is being made;
• One person has the right to sign up for several services at once. The main thing is that the appointment times vary;
• You are allowed to be late for your appointment no more than ten minutes;
• if a citizen is delayed for more than ten minutes, service will be performed in a general queue;
• if an employee of a government agency is serving another citizen at the time assigned to you, you must wait (the waiting period cannot exceed half an hour);
• it is not allowed to make an appointment in your own name while sending another citizen to the institution;
• When registering through the public services portal, you do not need to receive a coupon, since the system sends an alert to the entered e-mail.

Get in line at the passport office

The touchscreen kiosks of registration terminals necessary for the formation of electronic queues went into operation at the end of December last year, which was announced at a meeting of the government of the Republic of Crimea on January 30, 2014 by the Deputy Chairman of the Council of Ministers of the Republic of Kazakhstan - Minister of Internal Policy, Information and Communications Dmitry Polonsky. Today, the system operates in a number of departments of the Federal Migration Service, which became known during an audit conducted by the design department of the information technology center of the State Unitary Enterprise of the Republic of Kazakhstan “Crimeatechnologies”.

The basis for the introduction of an electronic queue system in all branches of the Federal Migration Service of Russia in the Republic of Crimea is the need to automate the work process of operators, streamline and distribute visitor flows, increase the speed of provision of public services and improve the level of service, in addition, the system is designed to improve the working conditions of office employees to ensure maximum efficiency the work of the organization as a whole. The electronic queue system also performs the function of collecting data displaying statistics on the flow of applicants, information about the most popular services of the Federal Migration Service and the time required for their provision by employees.

How the portal works

Reference! The government services website is considered a common access point to the information systems of institutions. In accordance with the laws of Russia, the site provides data on services and institutions from the federal register of public services. When providing online services, the site uses a system of interaction between departments in order to process the submitted application.

The following is possible through the site:

• receiving services online;
• obtaining data on public services (place of provision, price, terms of provision, document forms);
• obtaining data on government institutions.

Before using the site, you must register. To do this, use the following algorithm:

1. Go to the government services portal, click on the “Register” button.
2. At this stage you need to enter your last name, first name, phone number or e-mail. Then click on the “Register” button. Confirm your phone number or e-mail.
3. If you used a phone number, in the “Confirmation code” line, enter the numbers sent to you via SMS. Next, click on the “Continue” button. If the numbers are entered correctly and the system accepts the phone number, create a password by entering the combination of numbers 2 times. Remember that this password will be used for authorization on the site, so you should not use standard combinations of alphabetic and numeric characters. If you used e-mail, you will need to go to the Internet address that the system sent to you by e-mail. After this, you need to create a password for authorization.
4. By clicking the "Generate Password" button, you allow the system to create a password for you. If you used this option, be sure to write down the generated password and keep it in a safe place.

This completes the creation of a simplified profile. Now you have the opportunity to use some government services. To fully use the website, you must enter information about yourself:

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• FULL NAME;
• gender;
• date, month, year of birth;
• Place of Birth;
• citizenship;
• identification document;
• series and document number;
• the institution that issued the document;
• day, month, year of document execution;
• department code;
• SNILS.

After you fill out the form, it will be sent for verification to the Pension Fund and the Ministry of Internal Affairs. The system will also try to find your TIN in the registers of the Federal Tax Service of the Russian Federation.

The test results will come in a couple of minutes. In exceptional situations, the verification may last more than 24 hours, but this does not happen often . After successful completion of the check, the system will send a notification to your phone number or e-mail containing the results of the procedure.

Your status on the website will change . Now you have a standard profile and have the opportunity to use most government services . Confirm your identity via email or Sberbank to gain access to all services.

How to get in line? 46

I confirm, it’s terrible, my friend wanted to get a passport for her child. Non-Slavic faces stand firmly, shoulder to shoulder. Lists, night duty, everything took place. And all you need to do is hand in a few pieces of paper at the window. I say, horror. Are you talking about some kind of forum?

I heard that in winter there was an inspection from the Federal Migration Service from Moscow, and there were some misunderstandings with ours. After that, the whole pipe became about passports! Maybe some kind of anti-Putin sabotage will annoy people locally? Moscow is big, generals are a dime a dozen, who knows what’s going on there!

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Step-by-step recording instructions

To register at the passport office, please read the algorithm below. This is an example of how to make an appointment with the migration service via the Internet (an appointment for a foreign passport is taken as an example).

1. Go to the government services website and log in.

   

2. Go to the section “Catalog src=”https://ufms-mvd.com/faq/wp-content/uploads/2018/11/2-1-e1542307129818.jpg” class=”aligncenter” width=”637″ height= "450"[/img]
3. Go to the “Passports, registrations, visas” section.

   

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4. Click on the item “New sample foreign passport”.

   

5. Select the type of foreign passport (old sample or new).

   

6. Indicate the age of the person planning to receive a foreign passport, for example, “Receipt of a passport by a citizen who has reached the age of 18.”

   

7. Indicate how you want to receive), click on the “Make an appointment” button.

   

8. Indicate the department where you want to submit documents, click on “Select time to make an appointment.”

   

9. Enter the date and time of your appointment and confirm your appointment.

   

Electronic queue at the passport office

Nervous tension among those waiting reaches its limit when someone tries to jump the line with the traditional “I just have to ask” or with a preferential category ID. Not to mention the cases when an imperturbable official brings his protégés out of turn. There are often precedents when a live queue begins to rebel against such lawlessness. Sometimes the matter is limited to unparliamentary verbal skirmishes, and sometimes it even comes to banal assault.

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It’s a completely different matter when an electronic queue system is introduced at the passport office. The number of visitors is quite predictable and does not exceed the number of issued coupons. The waiting process takes place in civilized conditions and with maximum comfort, which a government agency is willing to expend. Clients approach the appropriate window number when called by an operator who is ready to serve them.

How to sign up if there is no city that is required

If you live in a small town, it may happen that your locality will not appear in the list of cities on the government services website. This means that the institution is not included in the electronic register of government agencies. In this case, you will need to make an appointment using one of the following methods:

Through the infomat

Russian passport offices have special information machines. Through them you can make an appointment. The procedure is as follows:

• selecting the item “Services of the Main Department of Migration Affairs of the Ministry of Internal Affairs of the Russian Federation” on the display of the infomat;
• indication of the reason for the appeal;
• selecting the date for submitting documents;
• entering personal information;
• receiving a coupon. On the coupon issued by the infomat, the date and time of the appointment are written, as well as the office in which the specialist will see you.

It is recommended to take the coupon a month before the planned visit . If you miss an appointment, you will have to make a second appointment, because the coupon will no longer be valid.

Through the “Unified Document Center”

This function is available only for residents of St. Petersburg . The procedure is as follows:

• visiting this institution;
• taking a place in line;
• receiving a coupon.

The number of coupons provided is limited. They are issued from half past eight in the morning. Usually by eleven o'clock all the coupons are already sorted.

Via phone call

To receive a coupon, you need to call the migration service agency you need and set a date and time for your visit. Remember that it is difficult to reach the passport office employees by phone. In addition, not every department provides the ability to record via telephone.

Pros and cons of the service

The advantages of using a government services website are:

• it is easy and convenient to receive the service - you do not need to make personal visits to government institutions, distracting yourself from other matters;
• efficiency of service provision;
• the number of documents required to provide the service is reduced;
• it is possible to check the status of completed requests - the applicant is informed at each stage of the service;
• It is possible to submit a request to support if there are any difficulties associated with using the service.

The disadvantage of the site is that not all government services are accessible . However, the website is constantly updated and supplemented with new services. You may also encounter errors when working with the service. However, errors do not occur so often and are promptly corrected by technical support staff.

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